Privacy Policy

1. Introduction

Welcome to Tahoor, a digital platform specialized in providing remote medical consultations through audio, chat, and video communication.

At Tahoor, we are committed to protecting your privacy and the confidentiality of your personal and medical information. We handle all data in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia, and in line with the best international practices for data security and medical privacy.

 

 

 

 

2. Information We Collect

 

 

When you use the services of Tahoor, we may collect the following types of information:

 

• Personal Information: such as full name, age, gender, mobile number, email address, and national ID or passport number (if required).
• Medical Information: such as symptoms, medical history, reports, and medical images shared by the user with the physician.
• Technical Usage Data: such as device type, operating system, IP address, and timestamps of logins and logouts from the application.
• Audio or Video Communications: these may be recorded or summarized — only with the user’s consent — to improve service quality or to meet regulatory requirements.

 

 

 

 

 

3. How We Use the Information

 

 

The information collected through Tahoor is used for the following purposes:

 

• To enable users to obtain remote medical consultations.
• To improve the quality of services and enhance user experience.
• To communicate with users when needed (for appointment reminders or technical support).
• To comply with health and regulatory requirements within the Kingdom of Saudi Arabia.
• To generate reports and health statistics for research or development purposes, after removing any personally identifiable information.

 

 

 

 

 

4. Information Protection

 

 

Tahoor takes all necessary technical and organizational measures to protect users’ data from unauthorized access, use, alteration, or unlawful disclosure.

All data is stored on secure systems and servers located within the Kingdom of Saudi Arabia or in environments that maintain the same level of protection and legal compliance.

 

 

 

 

5. Information Sharing

 

 

Tahoor is committed to not sharing, selling, or disclosing users’ personal or medical information to any third party, except in the following cases:

 

• With the explicit consent of the user.
• In response to a judicial order or legal obligation.
• With medical or consulting entities directly involved in providing the service, and only to the extent necessary, while maintaining strict confidentiality.

 

 

 

 

 

6. User Rights

 

 

Users of Tahoor have the right to:

 

• Access, review, and correct or update their personal information.
• Request deletion of their account or data from the application (unless retention is required by law).
• Withdraw consent for data processing at any time, noting that this may limit access to certain features of the service.

 

 

 

 

 

7. Data Retention Period

 

 

User data is retained as long as the account remains active on Tahoor, or as required by local health regulations.

After account termination, data will be deleted or anonymized within a reasonable period, unless legal obligations require otherwise.

 

 

 

 

8. Children’s Privacy

 

 

Tahoor is not intended for use by individuals under 18 years of age without the supervision and consent of a parent or legal guardian. Children’s data, when collected, is handled with the highest standards of protection and confidentiality.

 

 

 

 

9. Changes to This Privacy Policy

 

 

Tahoor reserves the right to modify or update this Privacy Policy at any time, as required by law or service improvements.

Users will be notified of any significant changes through the application or by email. Continued use of the service after such updates constitutes implied acceptance of the revised policy.

 

 

 

 

10. Contact Us

 

 

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us via:

 

📧 Email: Tahur.Health@gmail.com

📍 Owner: Tahoor Application – Kingdom of Saudi Arabia

 

 

 

By using Tahoor, you acknowledge and agree to all the terms outlined in this Privacy Policy.